Not satisfied with your recent purchase? You hold the right to cancel your order within 14 days of receipt of your order, with no reason necessary, as well as the right to return items free of charge (the right of withdrawal). Within this two-week period, you can review and decide on a product – try before you buy – just as you would also do in store.
If you do wish to return your order, you can easily do so by filling in the return form and sending it to us together with the unopened items in their original packaging, within 14 days, to the following address: KOH Cosmetics, de Paal 18, 1351 JC Almere, The Netherlands.
After we have received your order, you should receive a confirmation e-mail and we will refund the full amount along with shipping costs back to your account within 14 days. Receiving the confirmation from us can take up to 3 to 6 days. If you still have not received a response from us after 10 days, please contact our customer service. If you have any questions regarding your returns, please contact our customer service at +31 (0) 36 52 10 130.